Returns & Exchanges

At Treadvale, your comfort and satisfaction matter to us. We want you to feel confident with every purchase. If something isn't quite right, we're here to help.

If you're not completely satisfied with your purchase, we gladly accept eligible returns and exchanges under the conditions outlined below.

1. Return & Exchange Eligibility

To qualify for a return or exchange, items must meet the following conditions:

• Items must be unworn, unused, unwashed, and undamaged.

• Original shoe boxes, packaging, and attached tags should be included.

• Returns must be requested within 30 days of delivery.

• Items showing signs of wear, use, or damage caused after delivery may not be eligible for a return or refund.

Please contact our customer service team before sending anything back. Unauthorized returns may not be accepted.

2. Return Shipping Costs

Return shipping costs depend on the reason for your return:

Returns Due to Personal Reasons or Sizing Issues

If you wish to return an item because of sizing, fit, width, or a change of mind, you will be responsible for the return shipping costs. The cost will depend on the shipping carrier and service you choose.

Returns Due to Our Error

If you receive an incorrect, defective, or damaged item, please contact us. treadvale will cover the reasonable return shipping costs for verified cases caused by our error.

We appreciate your understanding and will work with you to resolve the issue as quickly as possible.

3. How to Return or Exchange an Item

We've made the process simple:

Step 1: Contact Us

Email our customer support team at support@treadvale.com with the following information:

• Your order number

• The item you wish to return or exchange

• The reason for your request

• Photos of the item, if there is a quality issue or incorrect item

Step 2: Receive Return Instructions

Our customer service team will review your request and provide the return authorization and correct return address.

Please do not send items back before receiving our confirmation. Also, do not use the sender address printed on your original shipping package, as it may not be our designated returns address.

Step 3: Ship Your Return

Once your return is authorized, carefully package the item and ship it to the address provided by our customer service team.

Please keep your return tracking number until your return has been received and processed.

Step 4: Refund or Exchange

Once we receive and inspect your returned item, we'll notify you of the result and help arrange your refund or exchange, as applicable.

4. Refunds

After your returned item has been received and approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to display the refunded amount in your account.

If you haven't received your refund after this period, please contact us at support@treadvale.com, and we'll be happy to assist.

5. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@treadvale.com.

• Before shipment: If your order has not yet been processed or shipped, we'll do our best to cancel it and issue a full refund.

• After shipment: Once your order has been shipped, we can no longer cancel it. However, you may contact us after delivery to request a return under our return policy.

Please note that cancellation requests cannot be guaranteed once order processing has begun.

6. Important Return Information

• Please always contact us before returning an item.

• Returns sent without prior authorization may be delayed or refused.

• Please use a reliable shipping service that provides tracking.

• We recommend keeping your return shipping receipt until your refund or exchange is completed.

7. Contact Us

Have questions about a return or exchange? We're always happy to help.

Email: support@treadvale.com

treadvale Customer Support

Thank you for choosing treadvale. We appreciate your trust and the opportunity to make your shopping experience better.